The highest priority must always be for your safety, the safety of your children, other occupants and visitors. For this reason we ask that you please be aware of your surroundings and notify us right away if you have any concerns.
Some things to be aware of include:
HOT WATER SYSTEMS
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please contact our office. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.
Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.
A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.
LEAKING FROM TOILET
Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.
FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.
Check power or fuse box. Ensure the power is on and the switch has not tripped.
Tenants are responsible for replacing blown light bulbs. If problem not remedied contact your property manager.
If your neighbours have also lost power contact ENERGEX. Otherwise check if the Safety Switch has tripped and if so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Check if power is connected or check power box for tripped switch or blown fuse. Contact us for arrange for professional help.